Terry, Who Owns a Printing Business, Must Decide Whether or Not

question 5

Multiple Choice

Terry, who owns a printing business, must decide whether or not to expand business hours from 12 to 24 hours a day. According to the decision-making model, Terry should answer a series of questions

• A) in response to the concerns of subordinates.
• B) at each step of the decision making process.
• C) before adopting a decision making strategy.
• D) after getting input from customers and workers.

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Definitions:

Motivator-Hygiene Theory

The Motivator-Hygiene Theory, proposed by Frederick Herzberg, suggests that job satisfaction and dissatisfaction arise from two different sets of factors: motivators, which can create job satisfaction, and hygiene factors, which can prevent dissatisfaction but not necessarily create satisfaction.

Job Content

The specific tasks, responsibilities, and duties that make up a particular job.

Working Conditions

The environment in which an individual works, including aspects such as safety, amenities, workload, and physical conditions.

Motivator-Hygiene Theory

A theory of job satisfaction proposed by Frederick Herzberg, arguing that factors leading to job satisfaction (motivators) are different from those leading to dissatisfaction (hygiene factors).