Management Requiring Guidance on How to Identify Environmental Performance Measures

question 71

Multiple Choice

Management requiring guidance on how to identify environmental performance measures would research:

• A) GRI Framework.
• B) IRR Framework.
• C) ISO14031.
• D) ISO14001.

---

Definitions:

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.