Which of the Following Are Customer Costs at the Customer

question 18

Multiple Choice

Which of the following are customer costs at the customer level?
i. Regular sales calls
ii. Customer inquiries
iii. Acceptance of sales order
iv. Provision of samples to customers

• A) i, ii and iii
• B) i, iii and iv
• C) i, ii and iv
• D) All of the given answers

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Definitions:

Refusing Requests

The act of denying or declining a request or offer, typically done politely and with an explanation.

Indirect-Order Message

Communication that presents its main idea or conclusion after providing all necessary background or supporting information.

Expert Opinion

An assessment or judgment made by someone with extensive knowledge or expertise in a particular area.

Closing Message

The final part of a communication that summarizes the main points or objective, often with a call to action or conclusion.