Which of the Following Is the Most Appropriate Lag Indicator

question 58

Multiple Choice

Which of the following is the most appropriate lag indicator in relation to 'customer satisfaction rating'?

• A) Sales growth
• B) Number of customer complaints
• C) Percentage of employees with tertiary qualifications
• D) Percentage of on-time delivery

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Definitions:

Bully

An individual who seeks to harm or intimidate those they perceive as vulnerable, often through aggressive or coercive behavior.

Defensive

A state or behavior in which an individual reacts protectively to perceived criticism or threats to their self-esteem or ego, often hindering open communication.

Respected

Being accorded honor or esteem; held in high regard.

Recognized

Acknowledged or identified as having value, significance, or as meeting certain standards.