An Increasingly Popular Approach That Integrates Financial and Customer Performance

question 79

Multiple Choice

An increasingly popular approach that integrates financial and customer performance measures with measures in the areas of internal operations and innovation is known as:

• A) the integrated performance measurement tool.
• B) the balanced scorecard.
• C) integrated efficiency.
• D) benchmarking.

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Definitions:

Incremental Pre-tax Profits

Profits generated from a specific event or decision, calculated before taxes are deducted.

DSO

Days Sales Outstanding, a measure of the average number of days that it takes a company to collect payment after a sale has been made.

Bad Debt

A receivable that is considered irrecoverable and is therefore written off as a loss.

Incremental Cost

The additional cost associated with producing one additional unit of output.