An Increasingly Popular Approach That Integrates Financial and Customer Performance

question 79

Multiple Choice

An increasingly popular approach that integrates financial and customer performance measures with measures in the areas of internal operations and innovation is known as:

• A) the integrated performance measurement tool.
• B) the balanced scorecard.
• C) integrated efficiency.
• D) benchmarking.

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Definitions:

Quantity Change

A variation in the amount of goods or services produced, supplied, or demanded in the market.

Government Policy

The course of action or set of regulations adopted by a government to accomplish specific goals in the public interest.

Market Quantity

The total amount of a product or service that is available for purchase in a market at any given time.

Leading Questions

Leading questions are questions that suggest the answer or contains the information the examiner is looking to have confirmed.