Examlex
Professional services are characterised by:
i. high contact time.
ii. high levels of customisation.
iii. low levels of discretion.
iv. front office orientation.
Guilt
A moral sentiment that alerts us to and motivates us to correct a wrong.
Moral Sentiment
A concept in philosophy that refers to the feelings that guide or inform ethical decisions and judgments.
Utilitarians
Advocates of utilitarianism, a moral theory that emphasizes the greatest happiness principle as the guide for ethical behavior.
Greater Good
A principle that suggests actions should be evaluated based on their consequences for the majority or for societal welfare.
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