Scenario C

question 83

Multiple Choice

Scenario C. Use the information given below to answer the questions that follow. A large bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems, and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective, and profitable company. The organizational culture is also expected to eventually shift. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following statements is true regarding refreezing, the third step in the general model for managing resistance?

• A) It involves strengthening new behaviors that support the change.
• B) The changes must start with upper management.
• C) It may involve implementing new technologies that support the change.
• D) If it creates new behaviors that are similar to the old ones, it a good step to take.
• E) It involves reprimanding those that do not implement the change.

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Definitions:

Interpersonal Communication Network

The system or pattern of exchanges of information and relationships between individuals within a group or organization.

Professional Association

An organization seeking to further a particular profession, the interests of individuals engaged in that profession, and the public interest.

Vertical Network

A type of communication network in organizations where information flows between different levels of the hierarchy, such as from managers to employees and vice versa.

Supervisor

A person who oversees the work of others, ensuring tasks are completed effectively and efficiently.