When Managers Apply Punishment or the Threat of Punishment to Those

question 89

Multiple Choice

When managers apply punishment or the threat of punishment to those who resist change, this method of managing change is known as:

• A) negotiation and rewards.
• B) explicit or implicit coercion.
• C) manipulation and cooptation.
• D) education and communication.
• E) facilitation and support.

---

Definitions:

Human Capital

The economic value of an individual's skills, knowledge, and experience, considered in terms of the ability to perform labor to produce economic value.

Economic Cost

The total cost of choosing one action over another, including both explicit and implicit costs.

Market Rate of Interest

The prevailing interest rate available in the marketplace on loans, determined by the supply of and demand for funds.