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Scenario A

question 55

Multiple Choice

Scenario A. Use the information given below to answer the questions that follow. The human resources (HR) department of Kleen Kars, an auto detailing company, set about comparing the number and type of employees it expected to have with what they predicted would be needed to support the growth desired. They determined they would need to hire six additional employees, as well as retain those that were currently employed. Next, they initiated a recruitment program and revised the pay system. Now, the HR department is about to begin a formal process to evaluate how well the recruiting and retention was done and whether the staff levels are appropriate at present.
-When the HR department examined the results of activities such as recruitment and retention to support Kleen Kar's organizational goals, which stage of the HR planning process were they in?

Differentiate between motivators and hygienes within Herzberg's two-factor theory.

Understand the implications of various compensation systems like the piece-rate system on employee motivation and performance.

Recognize the theoretical frameworks of motivation theories including Theory X, Theory Y, and Theory Z, and their managerial implications.

Analyze ways to achieve equity and fairness in organizational reward systems.

Definitions:

Transformational Leader

A leader who inspires followers to exceed their own self-interest for the good of the organization by effecting deep, substantial change.

Concentrate Resources

Strategy of focusing available resources and efforts in a specific area or on a specific task or goal to increase effectiveness.

Charismatic Leaders

Individuals who inspire and motivate others through their personal charm and the profound belief in their own vision.

Impression Management

Techniques used by individuals or organizations to control or influence perceptions of themselves in the minds of others.