Wealth and Wealth Bank Utilizes the Janitorial Services of Rob's

question 19

Multiple Choice

Wealth and Wealth Bank utilizes the janitorial services of Rob's Scrub-All to keep their buildings clean. Rob's provides all the necessary cleaning supplies, training, background security checks (since the crew works after hours) and all other associated expenses. The other available janitorial services do not typically provide security checks and a client such as a bank would have to hire guards to watch the work of the janitors. This expense effectively limits the bank to utilizing only Rob's services. Which of the following does this illustrate?

• A) High employment costs
• B) Unfavorable supplier status
• C) High switching costs
• D) Favorable quality status
• E) Complementary products

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Definitions:

Labor Turnover

The rate at which employees leave a company and are replaced by new employees, often used as a measure of a company's stability and employee satisfaction.

Voice Mechanisms

Methods or processes through which opinions, feedback, or preferences are expressed and communicated in a decision-making context.

Exit Mechanisms

Strategies or methods used by investors, entrepreneurs, or organizations to withdraw their stake from an investment or business venture.

Union Wage Advantage

The higher wages earned by unionized workers compared to their non-union counterparts due to collective bargaining.