In an Attempt to Improve Customer Service, Tailpin Toys Decided

question 82

Multiple Choice

In an attempt to improve customer service, Tailpin Toys decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games, seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Tailpin Toys. Which of the following does this illustrate?

• A) Environmental dynamism
• B) Benchmarking
• C) Strategic maneuvering
• D) Cooperative action
• E) Forecasting

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Definitions:

Underserved Populations

Refers to groups of people who have less access to primary care services and resources, often due to economic, geographic, or social disadvantages.

Self-confident

Having a strong belief in one's own abilities, qualities, and judgment.

Resilient

The ability of an individual, community, or system to quickly recover from difficulties or adapt to change without being overwhelmed or giving up.

Risk-taking Individual

A person who is willing to undertake activities that involve risk in order to achieve goals, often in the context of business or entrepreneurship.