Scenario C

question 29

Multiple Choice

Scenario C. As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Puffy Treats, a local cream puff bakery in your university's city, to "shadow" the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the Puffy Treats employees, the manager notified the employees of a pending lay-off. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the bakery industry. Finally, after work, the manager left to attend an employee's wedding.
-When the manager notifies the employees of the pending layoff, which of the managerial roles is the manager of Puffy Treats performing?

• A) Leader
• B) Liaison
• C) Disseminator
• D) Spokesperson
• E) Disturbance handler

Understand and apply various influence tactics within organizational settings.

Recognize the significance of ethical considerations in the use of influence tactics.

Identify effective strategies for exchanging favors and building coalitions in professional contexts.

Analyze the implications of leadership behaviors on influence effectiveness.

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Definitions:

Credit Card

A plastic card issued by a financial institution, allowing the cardholder to borrow funds for purchases or cash advances with the promise to repay back over time.

Medical Practice

The work or profession of providing medical care and services to patients, including diagnosis, treatment, and prevention of diseases.

Services Charged

Fees applied for professional services rendered, often in the context of healthcare, legal, or consulting work.

Statement

Similar to an invoice; a summary of total amounts owed, including outstanding charges as well as payments received for services provided by the office.