The Set of Measures Used to Compare Organisation Performance with Key

question 5

Multiple Choice

The set of measures used to compare organisation performance with key competitors is:

• A) market penetration, financial performance, service performance, technological performance
• B) market position, financial performance, service performance, technological performance
• C) market posture, financial performance, strategy perfection, environmental performance
• D) market position, environmental performance, strategy performance, capability performance

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Definitions:

Reciprocal Determinism

A concept in psychology that suggests an individual's behavior both influences and is influenced by personal factors and the social environment.

Self-Efficacy

Someone's assurance in their potential to perform tasks essential for reaching desired achievements.

Internal Personal Factor

An individual's intrinsic traits or characteristics, such as beliefs, values, attitude, and personality, that influence behavior.

Spotlight Effect

The perspective that people are overly concerned with observing one's external behavior and appearance, more so than in reality.