Consider a Service Process Such as a Fast Food Drive

question 80

Multiple Choice

Consider a service process such as a fast food drive through window. The target for a customer's waiting time is 3.0 minutes. A manager observes the process and randomly collects a sample of four waiting times each hour over a 12 hour period. The sum of the range for each of the 12 samples is 18.0. The LCL for the process control chart reporting variability within the samples is

• A) 0.0
• B) -1.4
• C) -2.6
• D) -3.8

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Definitions:

Positive Externalities

Benefits experienced by third parties or society at large from an economic transaction, such as improved public health or education levels, not reflected in market prices.

Subsidies

Financial support from the government to businesses, individuals, or other governmental bodies to encourage or maintain an activity that has a public good.

Liability Rules

Legal principles that determine how the responsibility for damages or losses is allocated among parties in legal disputes.

Pollution

The occurrence or entry of harmful or toxic materials into the environment.