Consider a Service Process Such as a Fast Food Drive

question 81

Multiple Choice

Consider a service process such as a fast food drive through window. The target for a customer's waiting time is 3.0 minutes. A manager observes the process and randomly collects a sample of four waiting times each hour over a 12 hour period. The sum of the average waiting time for each of the 12 samples is 35.4. The sum of the range for each of the 12 samples is 18.0. The UCL for the process control chart reporting variability between the sample means is

• A) 4.05
• B) 3.10
• C) 2.15
• D) 1.25

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Definitions:

Open-hours Scheduling

A healthcare appointment system that allows patients to visit without a prior appointment during specified hours.

First-come

A policy or principle that serves individuals or addresses tasks in the order that they arrive or are received.

First-served

A principle or policy where services are provided in the order that requests or individuals arrive.

Stream Scheduling

A method of organizing data processing where tasks are aligned in a sequence, allowing for continuous data flow and processing efficiency.