What Is a Disadvantage to Communicating with Potential Customers Via

question 22

Multiple Choice

What is a disadvantage to communicating with potential customers via just email and telephone?

• A) Takes away the intimacy of observation and learning by direct contact in the field
• B) It is an in-depth approach to collection of customer data
• C) It allows the customer to elaborate on their answers
• D) Technical issues can get in the way

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Definitions:

Interdependence

The extent to which employees depend on other members of their team to carry out their work effectively.

New Economy

A term referring to the shift from traditional industry to an economy based on information technology and services.

Prejudice

The display of negative, irrational attitudes toward members of diverse populations.

Negative Opinions

Views or judgements formed about something that are not favourable or optimistic.