In the Mass Service and Service Factory Quadrants of the Service

question 25

Multiple Choice

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

• A)automation.
• B)standardization.
• C)tight quality control.
• D)removing some services.
• E)customization.

Examine the historical and contemporary racial categorization and discrimination.

Identify the importance of exercise and its relation to health.

Appreciate the complexity of intelligence and its measurement.

Understand the role of genetics in lactose digestion and other biological processes.

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Definitions:

Skinner

B.F. Skinner, a prominent psychologist known for his work in behaviorism and development of the theory of operant conditioning.

Pavlov

A Russian physiologist best known for his discovery of classical conditioning, where an unconditioned stimulus is paired with a conditioned stimulus to produce a conditioned response.

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally and automatically triggers a response without any prior learning.

Favorite Song

Favorite Song is a subjective choice that holds personal or emotional significance to an individual, often linked to memories, feelings, or specific life events.