Identify the Techniques for Improving Service Productivity

question 143

Essay

Identify the techniques for improving service productivity. For any two techniques, describe in a short paragraph, and include an example.

Recognize the features and implications of within-subjects vs. between-subjects experimental designs.

Identify methods to mitigate weaknesses in posttest-only and pretest-posttest control group designs.

Understand the principles and guidelines for developing reliable and valid scale items.

Recognize the importance and usage of exploratory and confirmatory factor analysis in scale development.

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Definitions:

Specific Phobia

A type of anxiety disorder characterized by an extreme and irrational fear of a specific object, situation, or activity.

Social Phobia

An anxiety disorder characterized by a significant fear of being embarrassed, judged, or scrutinized by others in social or performance situations.

Obsessions

Persistent, intrusive thoughts, images, or urges that cause significant anxiety or distress.

Compulsions

Repetitive behaviors or mental acts that an individual feels driven to perform, often in response to an obsession or according to rigidly applied rules.