Regarding the Quality of Design, Production, and Distribution of Products

question 201

Multiple Choice

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to:

• A) determine whether any of the organization's stakeholders are being wronged by poor quality products.
• B) gain ISO 9000 certification for the organization.
• C) obtain a product safety certificate from the Consumer Product Safety Commission.
• D) have the organization's legal staff write disclaimers in the product instruction booklets.
• E) compare the cost of product liability to the external failure cost.

---

Definitions:

AMA's Code

The American Marketing Association's guidelines for ethical behavior and practice in the marketing profession.

Ethical Value

The importance placed on moral behaviors and actions that are considered right and good in a societal or individual context.

Distribution Decisions

Choices made regarding the channels and processes used to deliver a product from the manufacturer to the end consumer.

Supply Chain

The entire process of making and selling goods, including raw materials, manufacturing, distribution, and sale.