Sample Observations of a Claims Processor Made Over a 160-Hour

question 14

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the normal time per unit?

• A)0.42 minutes
• B)16.0 minutes
• C)17.4 minutes
• D)20.0 minutes
• E)21.7 minutes

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Definitions:

New Markets

Refers to newly identified or created market segments or geographical areas where a company can promote and sell its products or services.

Expansion

The process of increasing the size, volume, number, or scope of a business or its activities.

Brand Extension Strategy

A marketing strategy in which a firm marketing a product with a well-developed image uses the same brand name in a different product category.

High Brand Equity

The value a brand adds to a product or service, reflected in consumer recognition, loyalty, and willingness to pay a premium.