The Baldrige Award Criteria Emphasize All of the Following EXCEPT

question 29

Multiple Choice

The Baldrige Award criteria emphasize all of the following EXCEPT:

• A)Strategic planning
• B)Process management
• C)Customer focus
• D)Zero defects

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Definitions:

Employee Reaction

The response or feedback of employees towards various aspects of their job, workplace environment, or organizational policies and practices.

Training Program Effectiveness

Evaluation of how well a training program achieves its objectives, often measured by participants' knowledge gain, skill improvement, and positive changes in behavior.

Benchmarking

The process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement.

Strategic Imitation

The practice of copying or adapting successful strategies, products, or practices from competitors or industry leaders, with adjustments for improvement or differentiation.