The Design of the Physical Environment in Which a Service

question 15

Multiple Choice

The design of the physical environment in which a service takes place is called

• A)ambient design
• B)location design
• C)a servicescape
• D)service blueprinting

Identify the challenges and solutions for language differences in multinational companies.

Comprehend the role of non-verbal and paraverbal cues in communication.

Understand the importance of media richness in communication.

Grasp the concept of synchronous and asynchronous communication.

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Definitions:

Job Autonomy

The degree of freedom and independence a person has in their job, including the ability to make decisions and control their work processes.

Flex Time

A flexible work schedule that allows employees to alter work day start and finish times.

Professional Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged and intense stress in the workplace, characterized by feelings of overwhelm, detachment, and reduced performance.

Hidden Agenda

A covert intention or plan not openly acknowledged by an individual or group.