Consider an Espresso Stand with a Single Barista

question 33

Multiple Choice

Consider an espresso stand with a single barista.Customers arrive at the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per hour.The average time in minutes a customer spends waiting in line for service is

• A)0.114 minute.
• B)0.143 minute.
• C)6.84 minutes.
• D)8.58 minutes.

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Definitions:

Human Relations Movement

An approach to management focusing on the social aspects of work and the importance of employee needs, motivation, and relationships for productivity.

Scientific Management

A management theory that applies scientific methods and principles to the administration of businesses or organizations to increase efficiency.

Frederick Taylor

Pioneer of scientific management theory, which emphasizes efficiency and productivity through the analysis and organization of work flows.

Standardization

The process of developing and implementing technical standards to make a process or product more consistent and efficient.