A Small Diner Has One Employee and a Counter with Seating

question 69

Multiple Choice

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for takeout.Customers arrive at the diner at the rate of 20 per hour (Poisson distributed) .Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is the average time a customer spends waiting?

• A)2.5 minutes
• B)3.0 minutes
• C)6.44 minutes
• D)24 minutes

---

Definitions:

Different Needs

Refers to the diverse requirements or desires of individuals or groups that products, services, or environments must meet to be considered effective or satisfactory.

Resonating-Focus Approach

A marketing strategy that emphasizes creating an emotional connection with consumers by aligning brand messages with consumer values and needs.

CVP

An acronym for Customer Value Proposition, which is the value a company promises to deliver to its customers.

Features

Distinct attributes or capabilities of a product or service that are highlighted to differentiate it from competitors in the market.