An Airline Ticket Counter, with Several Agents for One Line

question 53

Multiple Choice

An airline ticket counter, with several agents for one line of customers, is an example of a

• A) single channel, single phase system.
• B) single channel, multiphase system.
• C) multichannel, single phase system.
• D) multichannel, multiphase system.
• E) multichannel, cross-phase system.

---

Definitions:

Völkerpsychologie

Early precursor of social psychology, as the study of the collective mind, in Germany in the mid- to late nineteenth century.

Anthropometry

Anthropometry involves the measurement and analysis of the human body's physical dimensions and forms, commonly used in physical anthropology, ergonomics, and clothing design.

Ethnography

A qualitative research method aimed at studying cultures and communities through direct observation and participation.

Athenian Model

Refers to the ancient Athenian democracy, characterized by direct participation of citizens in decision-making processes.