Students Arrive Randomly at the Help Desk of the Computer

question 13

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the utilization factor?

• A) 20%
• B) 30%
• C) 40%
• D) 50%
• E) 60%

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Definitions:

Aging Assets

Refers to the process by which assets, especially tangible fixed assets, decrease in operational efficiency and value over time due to wear and use.

Financial Statement Analysis

The process of reviewing and evaluating a company's financial statements to make informed decisions about its financial health and performance.

Inflation

The rate at which the general level of prices for goods and services is rising, eroding purchasing power.

Return on Assets

A financial metric that measures the profitability of a company relative to its total assets, indicating how effectively a company uses its assets to generate profit.