Which of the Following Is Not an Ingredient for Controlling

question 103

Multiple Choice

Which of the following is not an ingredient for controlling labour cost in services?

• A) accurate scheduling of labour-hours to assure quick response to customer demand
• B) an on-call labour resource that can be added or deleted to meet unexpected demand
• C) contract overseas labour to obtain a lower wage scale
• D) flexibility of individual worker skills that permits reallocation of available labour
• E) flexibility in rate of output or hours of work to meet changing demand

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Definitions:

Objective Standards

Criteria or benchmarks that are not influenced by personal feelings, interpretations, or prejudice; based on facts.

Subjective Standards

Criteria or guidelines that are based on personal opinions, feelings, or tastes, rather than objective, measurable indicators.

Contracts

Legal agreements between two or more parties that are enforceable by law.

Invitation

An offer that suggests or requests someone's presence or participation, typically in an event or activity.