Which of the Following Metrics Is Most Likely Used in Evaluating

question 1

Multiple Choice

Which of the following metrics is most likely used in evaluating an outsourced call centre but not a manufacturing process?

• A)quality
• B)delivery
• C)logistics
• D)cost
• E)personnel evaluations and training

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.