Which of the Following Represents an Aggressive Approach to Demand

question 107

Multiple Choice

Which of the following represents an aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched?

• A) inexpensive rates for weekend phone calls
• B) appointments
• C) reservations
• D) first-come, first-served
• E) self-serve

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Definitions:

Entity Wide Basis

An approach to financial reporting that presents the aggregate information of all segments and activities of an entity.

External Revenue

The income that a company generates from its primary business activities outside of its entity, excluding internal transactions.

Competitive Advantage

The attributes that allow an organization to outperform its competitors, including cost structure, product offerings, brand, and customer service.

CODM (Chief Operating Decision Maker)

An individual or group responsible for making strategic decisions regarding the allocation of resources and assessing the performance of operating segments within an organization.