Activity Times Should Not Be Included in a Service Blueprint

question 85

True/False

Activity times should not be included in a service blueprint.

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Definitions:

Date

generally refers to a specific day of the calendar noted for particular events or meetings, but can also mean the act of going out with someone in whom one has a romantic interest.

Time of Call

Refers to the specific moment or duration when a call, often regarding an appointment or meeting, is made or received.

Initials

The first letters of each word in a person's name, often used as a signature or to identify personal items.

THINK Technique

A decision-making tool that encourages individuals to consider if what they are about to say is True, Helpful, Inspiring, Necessary, and Kind before speaking.