In Mass Service and Service Factory Quadrants of the Service

question 72

Multiple Choice

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

• A) automation
• B) standardization
• C) tight quality control
• D) removing some services
• E) customization

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Definitions:

Digestive Tract

The series of organs in the digestive system through which food passes, nutrients are absorbed, and waste is eliminated.

Hunger Signals

Biological cues sent by the body to indicate the need for food intake.

Set Point

A theory suggesting that the body regulates its weight and body fat level with internal mechanisms, aiming to keep body weight at a predetermined, stable level.

Basal Metabolic Rate

The velocity at which the body expends energy in a resting state to keep up primary functions, including breathing and staying warm.