Which of the Following Is True Regarding Opportunities to Improve

question 117

Multiple Choice

Which of the following is true regarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a workforce is strongly committed it need not be cross-trained.
• D) If a workforce is strongly committed it need not be flexible.
• E) None of the above are true.

Identify the goals of government programs and the nature of government transfer programs.

Explain the concept of externalities and their impact on society.

Recognize the main and secondary sources of revenue for the U.S. federal government.

Differentiate between fiscal policy and monetary policy.

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Definitions:

Piaget's Theory

A framework developed by Jean Piaget that describes stages of cognitive development through which children progress as they grow.

Objective Reality

The concept of an existence or truth that is independent of personal views, interpretations, or emotions.

Immanent Justice

The view that retribution for wrongdoing is a direct consequence of the wrongdoing.

Preoperational Period

A stage in Piaget's theory of cognitive development, where children (ages 2-7) begin to engage in symbolic play and struggle with logic.