Philip Crosby Is Credited with Both of These Quality Catch-Phrases

question 25

True/False

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

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Definitions:

Letterhead

The heading at the top of a sheet of letter paper, usually consisting of a name and an address, and a logo or corporate design.

Memo Format

A structured method of communication used in organizations to convey information or directives internally.

Subject Line

A brief line of text that identifies the topic or purpose of an email or document.

Signature

A person's name written in a distinctive way as a form of identification in authorizing documents or correspondence.