Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Administrative Department

A segment of a company responsible for managing the general operations and ensuring the smooth functioning of the business.

Custodial Department

A division within an organization responsible for maintenance, cleaning, and security services.

Step-down Method

A cost allocation method used in accounting where overhead costs are assigned to departments in a sequential order, often starting with the department that incurs the most overhead, then allocating costs down to other departments based on predetermined criteria.

Personnel Department

A division within an organization responsible for managing human resources and employee-related issues.