The Philosophy of Zero Defects Is

question 44

Multiple Choice

The philosophy of zero defects is:

• A) the result of Deming's research.
• B) unrealistic.
• C) prohibitively costly.
• D) an ultimate goal; in practice, 1 to 2% defects is acceptable.
• E) consistent with the commitment to continuous improvement.

---

Definitions:

Defensive Feedback

Responses to criticism or suggestions that are aimed at protecting oneself from perceived attack rather than absorbing the information constructively.

Dialogue

A conversation between two or more people as a feature of a book, play, or movie, or as a means of communication.

Change Competency

The ability to adapt to and manage changes within an organization or environment successfully.

Informal Settings

Environments or situations characterized by a casual, unofficial, or unstructured nature, often contrasting formally organized settings.