Which of the Determinants of Service Quality Involves Having the Customer's

question 39

Multiple Choice

Which of the determinants of service quality involves having the customer's best interests at heart?

• A) access
• B) courtesy
• C) credibility
• D) responsiveness
• E) tangibles

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Definitions:

American Rule

A legal principle stating that each party in a lawsuit is responsible for paying its own attorney fees, except as otherwise provided by statute or contract.

English Rule

A legal principle where the losing party in litigation is required to pay the legal costs of the winning party.

Obligor

A party that is bound by a legal obligation to another, known as the obligee.

Consent

Consent is the voluntary agreement to or approval of a proposal or action, typically after having knowledge of relevant facts and implications.