Which of the Determinants of Service Quality Involves Having the Customer's

question 39

Multiple Choice

Which of the determinants of service quality involves having the customer's best interests at heart?

• A) access
• B) courtesy
• C) credibility
• D) responsiveness
• E) tangibles

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Definitions:

Dividend Payout Ratio

The percentage of net income a firm pays to its shareholders as dividends.

P/E Ratios

The Price-to-Earnings Ratio, a valuation metric comparing a company's current share price to its per-share earnings.

Inflation

The speed at which the overall price level of goods and services increases, diminishing the buying power.

Intrinsic Value

The perceived or calculated true value of an asset, based on fundamentals, without regard to market value.