Compared to a Firm Providing a Service, a Firm Producing

question 122

Multiple Choice

Compared to a firm providing a service, a firm producing a good is more likely to have many ________ quality standards, ________ product, and a location ________ from customers.

• A) subjective; tangible; far
• B) subjective; intangible; far
• C) objective; tangible; near
• D) objective; tangible; far
• E) objective; intangible; far

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Definitions:

Time Online

The duration or period that a user spends accessing and using services or applications on the internet.

Percent

A unit of measure representing one hundredth of a whole; commonly used in expressing proportions or comparisons.

Social Computing

An area of computing that involves the interaction and collaboration among people or users through social media, online communities, and collaborative software.

CRM

Customer Relationship Management (CRM) encompasses the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.