Deming's Writings on Quality Tend to Focus on the Customer

question 95

True/False

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

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Definitions:

Upper Class

A social group at the top of a societal hierarchy which possesses more wealth, power, and prestige than other classes.

Working Class

A social group comprising individuals in manual-labor occupations or industrial work, often associated with lower socioeconomic status.

Occupational Prestige

The subjective evaluation people give to jobs as better or worse than others.

Subjective Evaluations

Assessments based on personal opinions, feelings, or tastes, rather than objective measurements.