"Quality Is Free," Meaning That the Costs of Poor Quality

question 193

Multiple Choice

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

• A) W. Edwards Deming.
• B) Joseph M. Juran.
• C) Philip B. Crosby.
• D) Crosby, Stills, and Nash.
• E) Armand Feigenbaum.

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Definitions:

Grocery store

A retail store that primarily sells food, both fresh and packaged, along with various household goods.

Consequential stranger

An individual who is not a friend or family member but has a significant impact on one's life through brief or indirect interactions.

Bourgeoisie

Owners; the class of modern capitalists who own the means of production and employ wage laborers.

Primary group

A small, tightly-knit social group characterized by long-term, intimate, and face-to-face relationships, such as family or close friends.