W Edwards Deming's 14 Points for Implementing Total Quality Management

question 93

Multiple Choice

W. Edwards Deming's 14 points for implementing total quality management include all of the following EXCEPT:

• A) learn a new philosophy of quality to improve every system.
• B) impose financial controls on production.
• C) institute modern on-the-job training.
• D) improve supervision to develop inspired leaders.
• E) drive out fear and instill learning.

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Definitions:

Genuineness

Authenticity in one's actions and feelings, often considered crucial in therapeutic settings for effective healing and connection.

Empathy

The capability to comprehend and empathize with someone else's emotions.

Humanistic Therapists

Practitioners of a psychological approach focusing on individual potential and stress personal growth and self-fulfillment.

Responsibility

The state or fact of having a duty to deal with something or of having control over someone.