Which of the Following Represent an Organization's Intended Contributions to the Broader

question 31

Multiple Choice

Which of the following represent an organization's intended contributions to the broader society?

• A) Organizational goals
• B) Societal mission
• C) Societal goals
• D) Organizational mission
• E) Broad goals

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Definitions:

Exclusionary Persona

A representation of a specific segment of users or customers excluded intentionally or unintentionally from the target audience by a product or service.

Customer Journey Map

A visual representation that captures customer experience across multiple touchpoints.

Customer Journey Map

A visual representation of the process a customer goes through to achieve a goal with a company, from initial engagement through various touchpoints to the final outcome.

Touchpoint

Any interaction or point of contact between a company and its customers, which can influence the customer's perception and relationship with the brand or product.