Sally Works as a Salesperson in a Department Store

question 108

Multiple Choice

Sally works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. "It's a pain going into the stock-room to find an item," says Sally. "Nobody in my department ever tells a customer the truth about what is in stock." This example illustrates which of the following facts about deviant workplace behavior?

• A) Deviant workplace behavior will arise when tasks that an employee is supposed to perform are unpleasant or difficult.
• B) Most workers do not consider lying to a customer to be deviant workplace behavior.
• C) Workers will lie to customers as long as the customers do not complain about it.
• D) Deviant workplace behavior flourishes where it's supported by group norms.
• E) Groups will come to their own conclusions about what is and isn't appropriate.

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Definitions:

Conventional Arbitration

A dispute resolution method where an impartial third party hears arguments from both sides and makes a legally binding decision.

Chilling Effect

A situation where the fear of potential legal or economic repercussions results in hindered or silenced expression, often in the context of free speech, journalism, or public participation.

Bargaining Impasses

Occurs when the parties involved in negotiation, particularly in labor negotiations, are unable to reach an agreement despite prolonged discussions.

Dispute Resolution

The process of resolving a dispute or conflict between parties through negotiation, mediation, arbitration, or legal actions.