Customers Shop Longer When a Positive Employee Laughs or Smiles

question 16

Multiple Choice

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

• A) emotional contagion
• B) job attitudes
• C) negotiation
• D) leadership
• E) creativity

Acknowledge the role of cost-benefit analysis in policy making compared to moral and ethical considerations.

Examine the ideology driving punitive punishment policies.

Understand the legal and unethical outcomes resulting from mandatory minimum sentences and moral panics.

Understand the origins and impacts of the War on Drugs.