Erin Works on a Software Help Desk

question 88

Multiple Choice

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

• A) It is a simple, unambiguous feeling.
• B) It interferes with her capacity to work effectively.
• C) It has a contextual stimulus.
• D) It can be controlled given some time.
• E) It cannot be controlled when it is elicited.

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Definitions:

Encoding Failure

A situation in which information does not enter the long-term memory from the short-term or working memory, often leading to forgetting.

Source Amnesia

The inability to recall when, where, or how previously learned information has been acquired, while retaining the factual knowledge.

Retroactive Interference

A memory phenomenon where newly learned information interferes with and impairs the recall of previously learned information.

Spacing Effect

A phenomenon in which learning is facilitated by spreading out study sessions over time, rather than learning the material all at once in a short period.