The Following Statements Are About the Relationship Between Job Satisfaction

question 55

Multiple Choice

The following statements are about the relationship between job satisfaction and customer satisfaction for front line employees who have regular customer contact. I. Employee satisfaction is positively correlated to customer satisfaction.
II) Employee satisfaction has no correlation to customer satisfaction.
III) Satisfied customers tend to raise employee satisfaction.
Which of these statements are true?

• A) I only
• B) II only
• C) III only
• D) I and III
• E) II and III

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Definitions:

Tremors

Involuntary, rhythmic muscle movements involving to-and-fro movements of one or more parts of the body.

Rhythmic Jerking

Repetitive, involuntary jerking movements that occur in a rhythmic pattern, often seen in seizure disorders.

Guthrie Test

A screening test for newborns to detect metabolic disorders, using a blood sample from the baby's heel.

PKU

Phenylketonuria, a genetic disorder leading to the buildup of phenylalanine in the body, causing intellectual disability and other health issues if untreated.