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At the beginning of the year, Custom Choppers Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:
a. Compute each category of quality costs as a percentage of sales for each year.
Prevention costs Appraisal costs Internal failure costs External failure costs
b. How much has profit increased as a result of quality improvements?
c. If quality costs can be reduced to 2.5 percent of sales, how much additional profit would result?
Personal Construct Theory
A psychological theory developed by George Kelly, proposing that individuals use personal constructs (bipolar mental templates) to understand and interpret events and relationships in their life.
Kelly's Theory
A psychological theory developed by George Kelly, emphasizing personal constructs as the primary way individuals understand the world.
Psychosocial Stages
Refers to Erik Erikson's theory which outlines eight stages of psychological development that individuals pass through from infancy to adulthood, each characterized by a different psychological challenge or conflict.
Erikson's Psychosocial
A theory formulated by Erik Erikson, describing eight stages of human development, each characterized by a different psychological crisis that needs resolution.
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