The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

True/False

The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.

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Definitions:

Popular Culture

A set of practices, beliefs, and objects that are dominant or ubiquitous in society at a given point in time.

Workplace Rules

Regulations and guidelines established by businesses or organizations to dictate expected behavior and processes within the workplace.

Class Conflict

A struggle between different social classes, typically between the working class and the capitalist class, over disparities in wealth, power, and status.

Unitarist View

A perspective in employment relations that sees the organization as an integrated entity with a shared goal, minimizing the role of conflict between employees and management.