When the Delivery of a Service Fails to Meet Customers

question 38

Multiple Choice

When the delivery of a service fails to meet customers' expectations, a ________ gap exists.

• A)service
• B)knowledge
• C)standards
• D)production
• E)procedural

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Definitions:

Sexual Customs

Socially established practices related to sexual behaviors and relationships, varying widely across cultures and historical periods.

Sexual Excitement

A state of arousal and anticipation towards sexual activity.

Stimulant Drugs

Substances that increase alertness, attention, and energy by elevating the levels of key chemicals in the brain and other parts of the body.

AIDS Virus

Incorrectly specified key term, the correct term is Human Immunodeficiency Virus (HIV) which causes Acquired Immunodeficiency Syndrome (AIDS).