A Systematic ________ Program Collects Customer Inputs and Integrates Them

question 6

Multiple Choice

A systematic ________ program collects customer inputs and integrates them into managerial decisions.

• A)quality gap analysis
• B)empowerment
• C)zone of tolerance
• D)standards analysis
• E)voice-of-customer

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Definitions:

NLRA

The National Labor Relations Act, a foundational US law that guarantees workers the right to organize, bargain collectively, and participate in strikes and other union activities.

Protecting Employers

Measures or practices aimed at safeguarding the rights and interests of employers in the workplace.

U.S. Labor Law

The body of laws, administrative rulings, and precedents which address the legal rights of, and restrictions on, working people and their organizations in the United States.

First Contract Settlements

Agreements reached between a newly formed union and an employer, setting the initial terms and conditions of employment.